Customer Experience Associate

USA (Remote)

Contract

Ember Trees is a curated platform for premium hemp-derived cannabis. We’re seeking a customer experience partner to support thoughtful, high-quality interactions across our digital platform. This role is ideal for someone who values clarity, professionalism, and attention to detail in customer communication.

Key Responsibilities

  • Respond to customer inquiries with clarity and professionalism
  • Support order-related questions and platform navigation
  • Maintain consistent tone and brand voice in customer communication
  • Escalate issues and feedback to internal teams when needed

Requirements

  • Strong written communication skills
  • Calm, thoughtful approach to customer interaction
  • Comfort working with digital platforms and tools
  • Attention to detail and reliability
  • Familiarity with hemp-derived products or regulated industries is a plus

Benefits

  • Flexible, contract-based collaboration
  • Opportunity to contribute to a premium, experience-led brand
  • Meaningful role in shaping customer perception and trust

Apply for Customer Experience Associate

Tell us a bit about yourself and your experience. We’ll review your application and reach out if it’s a good fit.

A link to a PDF, online portfolio, or shared drive is perfect.

Are you authorized to work in the United States?

Will you now or in the future require sponsorship to work in the United States?

Are you at least 21 years old?

We use this information solely to review your application. For more details, please see our Privacy Policy.