Question 1

How does nationwide shipping work?

Accepted Answer

Every order ships via UPS or USPS, your choice at checkout, in discreet packaging with full tracking. After you place your order, Ember Trees verifies your state is eligible for hemp-derived THCA shipping, packs your items in plain, unmarked boxes, and hands them off to the carrier you picked. UPS Ground and USPS Ground Advantage are free on orders over $129. Order by 2 PM PST Monday–Friday and your order ships the same day. Orders placed after 2 PM PST, or on a weekend, ship the next business day. Choose UPS or USPS and your speed at checkout. UPS Ground (3–5 business days) and USPS Ground Advantage (2–5 business days) are free over $129. UPS also offers 3 Day Select, 2nd Day Air and Next Day Air; USPS Priority Mail takes 1–3 business days and USPS Priority Mail Express takes 1–2 days, guaranteed. USPS delivers Monday–Saturday at no extra charge, so a USPS package already on its way keeps moving on Saturday. Only USPS Priority Mail Express comes with a USPS delivery-date guarantee. UPS delivers on business days; when UPS offers Saturday delivery to your address, “UPS Next Day Air with Saturday delivery” appears at checkout. Eligibility is confirmed automatically based on your shipping address at checkout, and you'll see shipping options before you pay.

Question 2

When will my order ship and arrive?

Accepted Answer

Order by 2 PM PST Monday–Friday and your order ships the same day. Orders placed after 2 PM PST, or on a weekend, ship the next business day. USPS delivers Monday–Saturday at no extra charge, so a USPS package already on its way keeps moving on Saturday. Only USPS Priority Mail Express comes with a USPS delivery-date guarantee. UPS delivers on business days; when UPS offers Saturday delivery to your address, “UPS Next Day Air with Saturday delivery” appears at checkout. In the lower 48 states, UPS Ground takes 3–5 business days, UPS 3 Day Select 3 business days, UPS 2nd Day Air 2 and UPS Next Day Air 1. USPS Ground Advantage arrives in 2–5 business days, USPS Priority Mail takes 1–3 business days, and USPS Priority Mail Express takes 1–2 days, guaranteed. The carrier's estimate for your address is shown at checkout before you pay. Tracking details are emailed automatically as soon as your order ships, and you can also view live status inside your Ember Trees account.

Question 3

How long does shipping take to Hawaii, Alaska or U.S. territories?

Accepted Answer

Shipping to Hawaii, Alaska or a U.S. territory? USPS Ground Advantage can take 10–14 days there. Choose Priority Mail (about 2–4 days) if you need it sooner. Checkout shows the carrier's own estimate for your address next to each option, lists only the UPS services available there, and shows a reminder when you enter an address there.

Question 4

Is shipping discreet?

Accepted Answer

Yes, every Ember Trees order ships discreetly. Packages are packed in unmarked boxes with only a standard return address and no indication of contents. Customer information is stored securely and never shared with third parties.

Question 5

How can I track my order?

Accepted Answer

You can track any Ember Trees order from the My Orders section inside your account. Shipments include live UPS or USPS tracking numbers that update every time the package moves, and an email with tracking details is sent as soon as your order ships. If you ever need help, the support team can pull up your tracking history in seconds.

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