At Ember Trees, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our services.
1. Information We Collect
- Personal Information: name, email address, phone number, date of birth, and delivery address.
- Order Information: products purchased, payment details processed by secure third-party providers, and delivery preferences.
- Verification Data: a valid government-issued ID to confirm you are 21+ in compliance with cannabis laws.
- Technical Data: IP address, browser type, device info, and cookies for analytics and site functionality.
2. How We Use Your Information
- Process and deliver your cannabis orders.
- Verify your age and eligibility (21+ only).
- Provide customer support and communicate about your orders.
- Improve our website, products, and customer experience.
- Comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell your personal information. We may share data only with delivery partners, payment processors, legal authorities where required, and service providers who follow strict confidentiality and data protection standards.
4. Data Security
We use SSL encryption, secure servers, and industry best practices to protect your information. While no system is 100% secure, we take every reasonable step to safeguard your data.
5. Your Choices
- Update or correct your account information at any time.
- Opt out of marketing emails by using the unsubscribe link in our messages.
- Request access to or deletion of your personal data, subject to legal requirements.
6. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page.